Shipping policy

 

Where do you ship?

Shipping is available on all items Australia wide!

Do you offer in-store pick up?

The Geode + Gem studio is located in Welshpool, Perth, Western Australia. We offer in-store pick up by appointment only. If you are in Perth and would prefer to pick up your order, please contact hello@geodeandgem.com.au to book and appointment time. 

How much is shipping?

All orders under 5kg will be sent via express post and shipped at a flat rate of $15.    Please see the next FAQ for fragile products and orders over 5kg.

How do you ship your heavy and fragile products such as geodes and statement pieces?

Our geodes and gallery pieces must be handled with the utmost care, so careful packing to ensure they are protected is necessary. Geodes and gallery pieces over 20kg are required to be packed in a box and shipped on a pallet, therefore, shipping costs will vary depending on your delivery address and the weight of the product. Shipping on these items will be automatically calculated at the checkout.

Do you offer shipping insurance on your products?

Shipping is not insured by us, however, we do recommend that you add shipping insurance. If you would like to add insurance for your order, please contact us at hello@geodeandgem.com.au and we can provide you with a quote and arrange this with our shipping company.